Orders & Payment Questions

Ordering from Green Printer is Easy

Choose your Product Upload Files Checkout

Choose your product

Select a product by clicking on the product name. Fill out the product details: project title, quantity, paper, bindery details, etc. Our real time estimating engine will display the price. Click on the Continue button.

Upload files

Proceed to the file upload area.  Click on Add to Cart to proceed to the next step. Choose the turnaround time and proceed to checkout.

Checkout

Select your payment method and shipping address. Click Continue to review your order. Click on Submit to finish. Your credit card will be charge and Green Printer will email you an invoice immediately.

 

How long will it take

 

How long will my order take to arrive?

For most orders, standard turnaround time is 7 business days. If you're in a hurry, we also offer 5-day, 3-day rush and 1-day service on selected products.

TURN-AROUND TIME

MAXIMUM DAYS IN PRODUCTION

CUT OFF TIME  

1 Day
Ships Next Business Day 9:00 am
3 Days 3 Business Days 9:00 am
5 Days
5 Business Days 12:00 pm
7 Days 7 Business Days 12:00 pm

 

  • Turnaround Times begin once you have approved your files.
  • Your Job will ship before the end of business the following day

Please note that turnaround times do not begin until we receive final approval of the proof from you (whether you've ordered a hard proof or soft proof). Shipping time is in addition to turnaround time. You choose the shipping method when placing your order.

Before your order goes to press we require:

  • Your "press-ready" PDF files.
  • Payment.
  • An approved proof if you've requested one.

 

 

 Order Status

How do I check the status of my order?

At any point you can check the status of your order by seleting "My Orders" from "My Account" menu.

 Order Support  

What happens to my order after I submit it?

You order will go through following steps:

  • Awaiting Approval - Your order is being reviewed by our job planners. After a review is done and the order is approved it will go to prepress.
  • Prepress - Our prepress operator is checking your file for errors. If we have find any problem with the file, you will be notified immediately.
  • Proofing - If you ordered a soft proof, you will receive a link to a PDF proof that you can download and review. If you ordered a hard proof, it will be mailed to you with an overnight service. You will be notified by email once the proof has been mailed. Once you receive the hard proof, please go to this page and approve or reject the proof online. All proofs must be approved online on the pending proofs page.
  • In Production - In this stage your job will be printed, cut, folded, etc. As soon as production is over, you will receive a UPS or FedEx tracking number in order to track the shipping of your order.
 Cancel Order

What if I want to cancel my order?

Partial refunds are available on orders that have begun processing, but have not gone to press. A refund will be given for the portion of work that has not yet been completed. A $15 processing fee will be charged. For orders already on the press, no refunds will be given.

To cancel your order, email us at info@greenprinteronline.com. Please include your order number, which can be found in the subject line of the email that you received after placing your order.

Changes to Order 

What if I need to make changes after I've approved my proof?

You will have to make the changes to your file and then resubmit them. In this case, you will be charged for an additional proof.

Custom Quote 

What if my order isn't listed on your product menu?

Most of the fields in the order form can be modified, so we recommend selecting the product that comes closest and adjusting the specifications until they match your project. Alternatively, you can submit a custom quote, where you can add various options, such as die cutting, embossing, etc. You will receive an estimate for your project within 24 hours.

 Accepted Credit Cards

Which credit cards do you accept?

We accept Visa, MasterCard and American Express.